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FAQ

  • Q: Do your diamonds come in with certificates?

    A: Yes, all of our diamonds from 0.30 carats and up come with a GIA certificate, which is also known as diamond grading report. You can differentiate a real and fake GIA certificate from the GIA’s official website at www.gia.edu. For all diamond certificates that GIA has ever issued from 2008 and onwards, they would be made available online from their website’s database. A fake GIA certificate would not be searchable from GIA’s website.

  • Q: What ring designs do you do? Can I give you a design to make?

    A: Bee’s Diamonds have a large variety of ring designs that you can choose from. Some of them are available for viewing here in our rings gallery and the rest are viewable at our consultations. If you have a design in mind, we can also tailor make it into a ring. Likewise, our jewellery designers can custom design a unique ring or piece of jewellery. Each piece is meticulously crafted to suit the measurement and proportions of the chosen diamond or gemstone.

  • Q: How long does it take for a ring to be produced?

    A: Normally, it takes 7 to 21 business days for a ring to be made. The days required for production may fluctuate according to schedule of our workshop which may peak during festivals such as November to December, February, August and September. To ensure sufficient amount of time for production, please write to us in advance for an estimation of required production time for your chosen design.

  • Q: I am only in Hong Kong for a couple of days. Can you produce a ring for me urgently?

    A: or our overseas customers, we can speed up production by request. For simple solitaire rings, it can take 2 to 3 business days (using 18K white gold) to complete production. Other fancier designs, in particular designs with small diamonds, will require at least 5 business days, depending on the complexity of the design. If you wish to produce the ring in platinum, we only work with platinum every Saturdays, so you will need to place your order on or before the Thursday of the coming Saturday and spare at least 1 to 2 weeks for the ring to be produced. For bespoke designs, it will take at least 5 to 7 business days, depending on the design’s complexity.

  • Q: How can I make my payment? Do I have to pay everything up front?

    A: We accept payment by cash, bank transfer, credit cards (Visa, Mastercard, American Express, Unionpay), travelers cheques and bankers’ drafts. Regrettably, we do not accept PPS at the moment. A 30% deposit of the total sum is required to reserve and confirm a diamond and the remaining balance is due when the diamond or jewellery piece is to be picked up. For diamond investment services payment, only payment by cash or advanced bank transfer are accepted.

  • Q: Do you ship to my country? How much would it cost? How much would taxes be?

    A: We ship to anywhere in the world. For more information on local and international delivery, please read here.